RMA

A. LIMITED WARRANTY OWNERS WITHIN THE CONTIGUOUS UNITED STATES

I. Product Registration

• Please see the applicable Limited Warranty (available at https://www.sol-rk.com/solar-installers/knowledge-hub) for details, definitions, conditions, exclusions and other useful information related to this RMA Policy.

• Unless the Limited Warranty Owner is a resident of California, Connecticut, or any other state or province that forbids Registration as a condition precedent to any warranty coverage offered under the Limited Warranty (https://www.sol-ark.com/solar- installers/knowledge-hub), prior online product registration is a requirement and precondition to obtain warranty service. If you do not register your product as required by this Policy, you will not be entitled to warranty coverage. To register your Sol-Ark Product(s), visit www.sol-ark.com/warranty

• For residents of California, Connecticut, or any other state or province that forbids Registration as a condition precedent to any warranty coverage offered under the Limited Warranty, proceed to II.

II. Obtaining Warranty Service for Registered Products

Limited Warranty Owner(s) experiencing technical issues should contact Sol-Ark Support by calling (972)575-8875. Limited Warranty Owner(s) may also contact Sol-Ark Support by emailing Support@Sol-Ark.com.

• After receiving notification, Sol-Ark will determine, in its sole discretion, whether the Sol-Ark Product constitutes a Covered Product under the Limited Warranty.

• Sol-Ark Support will provide guidance to the Limited Warranty Owner on troubleshooting the support request before possible escalation.

• If troubleshooting does not resolve the support request, the Limited Warranty Owner (if separate from the Installer) will be asked to contact the Installer for field service at the Limited Warranty Owner’s expense

o Sol-Ark Support will work with the Installer to diagnose technical issues.

 In the event that the Installer is unable to field repair the Covered Product, the Sol-Ark Support team will have the sole and absolute discretion to escalate the support request to Return Material Authorization (RMA) status.

• If Sol-Ark Support determines a support request should be escalated to an RMA, the Limited Warranty Owner will be issued an RMA Number and a prepaid shipping label to return the alleged defective unit to Sol-Ark Headquarters. Sol-Ark may condition the issuance of any RMA on receipt of a credit card hold authorization from the Limited Warranty Owner to ensure proper return of equipment, parts, defective products or other materials made available or provided by Sol-Ark to the Limited Warranty Owner or payment of any applicable service fees.

o Return Material Authorization(s) (RMAs) may or may not be covered under the Limited Warranty.

 Sol-Ark Support will determine whether an RMA is covered under the Limited Warranty. Escalation of a support request to RMA status, issuance of an RMA or return of an allegedly defective product, does not verify or confirm coverage for the alleged defective product under the Limited Warranty.

o Covered Product(s) must be promptly returned to the address provided by Sol- Ark on the shipping label or service may not be provided.

o Once Sol-Ark has received the Covered Product(s) the Limited Warranty Owner will be invoiced for the cost of shipping the alleged defective product to Sol-Ark.

o After Sol-Ark diagnoses the technical issue, the Limited Warranty Owner will be notified of Sol-Ark’s warranty coverage determination.

o After any outstanding invoice(s) for non-warrantied service and/or shipping is paid by Limited Warranty Owner, Sol-Ark will ship the repaired or refurbished unit, or may determine to provide a Replacement Unit, to the Original Location or to the Installer according to Limited Warranty Owner’s request. The decision to repair, refurbish or replace will be made solely and exclusively by Sol-Ark and is not subject to modification or challenge.

• If a Limited Warranty Owner returns Sol-Ark Product(s) without a valid RMA Number from Sol-Ark, Sol-Ark reserves the right to (i) refuse delivery of the return or (ii) charge a restocking fee of thirty five percent (35%) of the then current MSRP (at the time of receipt by Sol-Ark) for the return.

• Sol-Ark reserves the sole and exclusive right to provide reasonable exceptions, modifications, or waivers to this RMA Process at any time in its sole and absolute discretion.

B. LIMITED WARRANTY OWNER OUTSIDE OF THE CONTIGUOUS UNITED STATES

I. Product Registration

• Please see the applicable Limited Warranty for details, definitions, conditions, and other useful information related to this RMA Policy.

• Unless the Limited Warranty Owner is a resident of a region that forbids Registration as a condition precedent to any warranty coverage offered under the Limited Warranty, prior product registration is a requirement and essential precondition to obtain warranty service. If you do not register your product as required by this Policy, you will not be entitled to warranty coverage.

o To register your Sol-Ark Product(s), visit www.sol-ark.com/warranty 

• For residents of C any state or province that forbids Registration as a condition precedent to any warranty coverage offered under the Limited Warranty, proceed to II.

II. Obtaining Warranty Service

• Limited Warranty Owner(s) experiencing technical issues should contact Sol-Ark Support by calling (972)575-8875. Limited Warranty Owner(s) may also contact Sol-Ark Support by emailing Support@Sol-Ark.com.

• Sol-Ark will determine, at its sole discretion, whether a Sol-Ark Product is a Covered Product under the Limited Warranty.

• Sol-Ark will provide guidance to the Limited Warranty Owner on troubleshooting the support request before any possible escalation of the support request.

• If troubleshooting does not resolve the support request, Limited Warranty Owner (if separate from the Installer) shall contact the Installer for field service. Field Service is performed at the Limited Warranty Owner’s expense

o Sol-Ark Support will work with the Installer remotely to diagnose the technical issue.

 In the event that Installer is unable to field repair the Covered Product, the Sol-Ark Support team shall have sole discretion to escalate the support request to Return Material Authorization (RMA) status.

• If Sol-Ark Support determines a support request should be escalated to an RMA, the Limited Warranty Owner will be issued an RMA Number

• Sol-Ark may condition the issuance of any RMA on receipt of a credit card hold authorization from the Limited Warranty Owner to ensure proper return of equipment, parts, defective products or other materials made available or provided by Sol-Ark to the Limited Warranty Owner or payment of any applicable service fees.

o Return Material Authorization(s) (RMAs) may or may not be covered under the Limited Warranty.

 Sol-Ark will determine whether an RMA is covered under the Limited Warranty. Escalation of a support request to RMA status does not verify coverage for the alleged defective product under the Limited Warranty.

o Covered Product(s) must be promptly returned to Sol-Ark in accordance with Sol-Ark’s instructions to Limited Warranty Owner. Sol-Ark may request RMA be returned to:

 The designated Authorized Reseller providing a Replacement Unit as directed by Sol-Ark;

 Sol-Ark headquarters as specified by the return shipping label provided by Sol-Ark; or

 A Sol-Ark Authorized Service Center providing a Replacement Unit as directed by Sol-Ark.

o Once the appropriate entity as established in the immediately preceding list has received the Covered Product(s) the Limited Warranty Owner will be invoiced for any shipping charges incurred for the alleged defective product.

o After the Sol-Ark Support team diagnoses the technical issue, the Limited Warranty Owner will be notified of the findings and Sol-Ark’s warranty coverage determination.Exhibit C

• If a Limited Warranty Owner returns Sol-Ark Product(s) without a valid RMA Number from Sol-Ark, Sol-Ark reserves the right to (i) refuse delivery of said return and/or (ii) charge a restocking fee of thirty five percent (35%) of the current MSRP for said return.

• Sol-Ark reserves the right to make reasonable exception to this RMA Process at its sole discretion.

Definitions

Authorized Installer means a person or entity that has been certified, appointed, and identified by Sol-Ark as an authorized installer of Sol-Ark products and is party to an effective Installer Agreement with Sol-Ark. A list of Authorized Installers can be found at www.sol-ark.com/solar-installers/authorized-installer-program.

Authorized Reseller means an authorized distributor, reseller, integrator, installer, or similar person specifically designated by Sol-Ark with the right to purchase and resell Sol-Ark Products, and, for purposes of this Policy, includes a purchase made directly from Sol-Ark.

Authorized Service Center means a person or entity party to an effective Authorized Service Center Agreement (“ASC Agreement”) with Sol-Ark with a designated location authorized to provide service or replace Sol-Ark Products In accordance with the terms of the applicable ASC Agreement.

Covered Product means a Sol-Ark product specified in the product offering list found at www.Sol-Ark.com/solar-installers/knowledge-hub that is purchased by a Limited Warranty Owner from an Authorized Reseller. Sol-Ark will not provide service for, and warranty coverage does not apply to, any counterfeit or gray market products, or products purchased, whether directly or indirectly, from anyone, or through any channel, that is not an Authorized Reseller.

Installer means the person or entity who installs Sol-Ark Product(s) in the Original Location.

Limited Warranty Owner means the person or entity that purchases a Covered Product and is the intended beneficiary of warranty coverage in accordance with, and subject to, the applicable Sol-Ark Limited Warranty.

Registration means the accurate, timely and full completion of the registration form at www.sol-ark.com/warranty in accordance with the process specified in this RMA Policy and the registration portal.

Replacement Unit means, in the event an RMA is determined to be beyond economic recovery or the result of product defect as determined solely by Sol-Ark, the replacement Sol-Ark Product provided by Sol-Ark under the Limited Warranty.

Return Material Authorization (RMA) means a support request issued by Sol-Ark to the Limited Warranty Owner in accordance with this Policy and applicable Sol-Ark requirements.

RMA Number means the number assigned to an RMA by Sol-Ark Support.